Frequently Asked Questions

Smart Learning is designed for educational institutions of all sizes - from small training centers to large universities. Our platform is ideal for schools, colleges, coaching centers, and any organization involved in education administration.

Yes! All our plans include a 14-day free trial with full access to features. No credit card required to start your trial.

We take security very seriously. Smart Learning is ISO 27001 certified and SOC 2 Type II compliant. All data is encrypted in transit and at rest, with regular security audits and backups.

Our AI system analyzes your question bank, curriculum requirements, and difficulty levels to automatically generate balanced exam papers in seconds. It ensures no question repetition, proper distribution across topics, and maintains academic standards.

Absolutely! Each institution gets a customizable subdomain with branding options, custom templates, and configurable workflows to match your specific needs.

Yes! We integrate with SMS and WhatsApp APIs to send notifications, announcements, and alerts to students and parents. Each plan includes a specific number of messages per month.

Our attendance module integrates with most biometric devices through standard APIs. When a student marks attendance via biometric device, it's instantly recorded in the system with real-time analytics and reporting.

Starter includes up to 200 students and basic features. Professional supports up to 1,000 students with unlimited paper generation and advanced features. Enterprise offers unlimited students and all modules with priority support. Check our pricing page for detailed comparisons.

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle. We'll handle data migration seamlessly.

No setup fees! All plans include free onboarding, training, and implementation support to get your institution up and running quickly.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise plans. All payments are processed securely through industry-standard payment gateways.

We offer email support for all plans, priority email and chat support for Professional plans, and 24/7 dedicated support for Enterprise customers. Our average response time is under 2 hours during business hours.

Yes! We provide comprehensive onboarding training, video tutorials, documentation, and ongoing support. Enterprise customers get personalized training sessions for their staff.

Smart Learning is a cloud-based platform accessible through any modern web browser (Chrome, Firefox, Safari, Edge). No installation required! We also offer mobile apps for iOS and Android.

Yes, we offer APIs and integrations with popular systems like Google Workspace, Microsoft Office 365, and various payment gateways. Enterprise plans include custom integration support.

Most institutions are up and running within 1-2 weeks. This includes data migration, customization, staff training, and testing. Enterprise implementations may take 2-4 weeks depending on complexity.

Yes! We provide data migration services to import your existing student data, question banks, and records. Our team ensures accurate migration with zero data loss.

You can export all your data in standard formats (CSV, PDF) at any time. After cancellation, your data remains accessible for 30 days, giving you time to export everything you need.

Yes! All plans include onboarding training. We provide video tutorials, live training sessions, and documentation to ensure your team is confident using the platform.